Flexible solutions allowing quick and cost effective set up a formal contact centre with as many as 360 agents, or an informal telephone-based marketing, sales or support team with just a few members.
Toshiba's contact centre solutions provide a range of features that make it easy to effectively allocate inbound calls among your call-handling personnel, with integration to back-office systems to automatically 'pop' caller's information as soon as the call comes in.
Key benefits
- Complete, seamless experience for customers, suppliers and business partners.
- Flexible call routing options including round-robin, VIP call routing and call-back.
- Vital, real-time management information allowing supervisors to make quick, informed decisions on how and where to make improvements.
- Efficient call recording solutions, ensuring that calls can be securely recorded for quality control, training, etc.
- Computer Telephony Integration (CTI) of back-office applications with the telephone system, ensuring that customer information 'pops' on the agent screen as the call comes in.
- Past performance can be reviewed as though in real-time, providing vital information for training and continuous improvement.
- 'Cradle-to-grave' analysis of specific calls, to match customer expectations to experience.
Taske Reporting Datasheet
Call Routing Datasheet
