Messaging Solutions

Improve customer contact, and increase both customer satisfaction and employee efficiency, ensuring all calls are automatically answered when you are away or busy.

Toshiba's solutions ensure that your customers can always leave you a concise message when you are not available. Greeted with a personalised message recorded in your own voice, callers can leave a message for you to pick up later. You are then notified that a message has been left for you which you can then retrieve at your convenience and then replay, delete, save, reply to or forward on to someone else on the voicemail system.

You can also specify which types of calls are delivered to voicemail, allowing employees to focus on important work and avoid unnecessary interruptions. Toshiba’s voicemail portfolio includes a range of options to suit your requirements, including a sophisticated unified messaging solution that allows voice, fax and e-mail to be retrieved from one central place.

Key benefits:

Improved caller experience - busy signals and no answers are minimised
Minimise no answers and busy signals through use of Automatic Attendant (AA)
Provide simple information such as directions or opening hours automatically with audiotext.
24/7 coverage so that callers can leave messages anytime they need to, and are not constrained by time zones
Automatic scheduling of features allows, for example, Do Not Disturb (DND) to be switched on out of office hours
Information can be provided to callers out of hours with audio text
Messages can be picked up from anywhere, and with Unified Messaging, voicemails and faxes can be collected through your e-mail system
Increased accessibility to messages ensures that your employees are able to respond to queries more quickly and efficiently
Allows employees to focus on important work when required and avoid unnecessary interruptions
Ensures callers are made aware when you are out of the office, or concentrating on important work with personalised messages that can be quickly and easily updated
Ensures messages are always received instead of relying on colleagues taking time out of their day to note them down on paper, or send across in an e-mail
Ensures secure storage of all voicemails, with security code protection of mailbox
Mailbox can be used to store dictations or personal to-do reminders
Leaving complete messages that include details, requests for specific information and contact numbers can be invaluable, allowing the information to be gathered before the call is made
Soft key integration with featurephones minimises the training required for your staff, reducing the total cost of ownership

To find out more information about all our specific messaging products please download the brochure.

Request more information